Common Questions – Virtual Medical Visits
Many plans now have Virtual Medical Benefits as part of their plans.
Call your Medicare plan to see if they do offer it to you. If so, during this pandemic, there is usually no cost for the benefit or the phone call.
Does it matter if I use a computer, smartphone or tablet?
You can have a virtual visit using any of these devices. When
using a smartphone or tablet, you will be directed to download
the app used by your plan before getting started. Simply follow the
prompts on the screen.
How do I know if my device is set up so that I can see
and hear the doctor? What if I need help?
When you request a virtual visit, there’s a step that checks
if your webcam, speaker and microphone are working. If needed,
tech support is available.
Do I need to fill out forms before every visit?
When you set up an account with Amwell, you’ll provide some
basic contact information and health plan information. This is
saved, so you only have to do it once.
How long will I need to wait before my visit? How long
does a visit last?
Most times, you will see a doctor immediately, but wait times
may vary. Virtual visits last 10 —15 minutes.
Are there times when I should not use a virtual visit?
Virtual visits are a good choice for common conditions that
have standard treatments. You should not use virtual visits
for complex, urgent or emergency conditions.
Can the doctor write me a prescription?
Yes, a prescription can be written and sent to your pharmacy
for pickup. Please note: Virtual Providers cannot write
prescriptions for any opioid medications.
If I can help you with any Medicare-Related plans please call or email me!
Doris Youngmen 727-207-3103 firstname.lastname@example.org